Customer story
How MAHLE made technical knowledge easier to find.
MAHLE introduced a knowledge assistant that helps teams reach technical information across existing company sources.
Reported results
- Over 71%
- activation in less than one month
- Measured within the first month of the rollout.
- 5+ hours
- saved per user each week
- Weekly time saved per user in the described rollout.
Customer context
Decades of technical knowledge need to remain usable.
MAHLE has accumulated technical expertise over many years. That knowledge supports research, engineering and problem solving when employees can find it.
MAHLE wanted connected sources and task-specific agents, not another search box.
The challenge
Relevant answers were distributed across repositories and pages.
Employees had to know which repository held an answer. File search located documents but left the synthesis to them.
Technical teams also needed to compare versions, retrieve past solutions and keep source context visible.
The approach
MARVIN connected technical knowledge to a dedicated agent.
MAHLE introduced MARVIN, short for MAHLE Assisted Research, Verification, Insight and Navigation. The agent sits in a knowledge platform configured for the company.
SharePoint and Teams sources synchronize into that platform. Employees can reach current material through one governed workspace.
Workflows in practice
Teams can compare, retrieve, and reason across technical material.
Teams use MARVIN to compare documents and versions. They also use it to find relevant technical information during problem solving.
The connected knowledge supports retrieval, summarization and drafts of reports or plans. Employees can inspect the sources behind a response.
- Finding information across connected company sources
- Comparing documents and document versions
- Investigating technical problems using existing documentation
- Summarizing material for reports and planning work
Results and operating impact
Useful knowledge access encouraged early adoption.
The rollout reached over 71 percent activation in less than one month. MAHLE reports more than five hours saved per user each week on retrieval and summarization in the described workflows.
Connected sources and a familiar internal agent made technical knowledge easier to reuse.
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